Cancellation Policy
for Altora
Effective Date: 18 May 2026
At Altora, we understand that travel plans may change unexpectedly. This Cancellation Policy outlines the terms and conditions applicable to cancellations for tour packages, bike rides, adventure tours, hotel bookings, transportation, and other travel-related services offered by Altora.
By booking with Altora, you agree to this Cancellation Policy.
General Cancellation Terms
- All cancellation requests must be submitted through official communication channels of Altora.
- Cancellation charges apply based on the date of cancellation and type of booking.
- Refund eligibility depends on vendor policies, operational costs, permits, accommodations, and advance arrangements already made.
Tour Package Cancellation
Cancellation Period Before Departure | Cancellation Charges |
More than 30 days | 10% of total package cost |
15–30 days | 50% of total package cost |
7–14 days | 75% of total package cost |
Less than 7 days | 100% cancellation charges |
Bike Ride & Adventure Tour Cancellation
Bike rides and adventure trips involve advance operational planning including:
- Accommodation blocking
- Support vehicle arrangements
- Route permits
- Event coordination
Therefore:
Cancellation Period | Cancellation Charges |
More than 20 days | 30% charges |
10–20 days | 60% charges |
Less than 10 days | No refund |
Hotel, Flight & Transportation Cancellation
Cancellation policies for:
- Hotels
- Flights
- Trains
- Private transportation
- Third-party services
will be governed by the respective vendor or service provider policies.
Additional service or processing charges may apply.
Partial Cancellation
If one or more travelers cancel from a group booking:
- Remaining travelers may need to bear revised pricing.
- Discounts or group rates may become invalid.
- Hotel room sharing changes may increase costs.
Cancellation by Altora
Altora reserves the right to cancel, postpone, or modify trips due to:
- Weather conditions
- Natural disasters
- Political unrest
- Road blockages
- Safety concerns
- Government restrictions
- Insufficient participation
- Operational emergencies
In such situations, Altora may offer:
- Alternative trip options
- Rescheduling
- Travel credit
Partial or full refund based on recoverable amounts
No-Show Policy
No refund will be issued in case of:
- No-show at departure point
- Late arrival causing missed transport
- Failure to carry valid ID or required permits
- Voluntary withdrawal during the trip
Unused services during the trip are non-refundable.
Force Majeure
Altora shall not be held responsible for cancellations, delays, or changes caused by events beyond reasonable control, including:
- Floods
- Landslides
- Pandemic restrictions
- Earthquakes
- Political disturbances
- Weather disruptions
- Transportation strikes
Refunds in such situations will depend on recoveries from vendors and partners.
Cancellation Request Procedure
To request cancellation, customers must provide:
- Booking reference/ID
- Registered mobile number
- Travel date
- Reason for cancellation
Cancellation requests are considered valid only after confirmation from Altora.
