Terms & Conditions
for Altora
Effective Date: 18 May 2026
Welcome to Altora (“Altora”, “we”, “our”, or “us”). By accessing or using our website, booking services, tour packages, bike rides, adventure activities, transportation, or related travel services, you agree to comply with and be bound by the following Terms & Conditions.
Please read these Terms carefully before using our website or services.
Acceptance of Terms
By using this website, submitting booking inquiries, making payments, or participating in any tour/activity organized by Altora, you confirm that:
- You are at least 18 years old, or using the website under parental supervision.
- You agree to these Terms & Conditions.
- You accept our policies regarding bookings, cancellations, refunds, and liabilities.
If you do not agree with any part of these Terms, please discontinue use of the website and services.
Services Offered
Altora provides travel-related services including but not limited to:
- Domestic & International Tour Packages
- Bike Ride Expeditions
- Adventure Tours
- Group Tours
- Honeymoon Packages
- Hotel Bookings
- Transportation Assistance
- Customized Travel Planning
- Trekking & Offbeat Experiences
All services are subject to availability and operational feasibility.
Services Offered
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Booking Policy
- All bookings are subject to confirmation and availability.
- A booking is considered confirmed only after receiving the required advance payment.
- Customers must provide accurate personal details during booking.
- Altora reserves the right to refuse or cancel bookings due to operational, safety, legal, or unavoidable circumstances.
Payment Terms
- Full or partial payment may be required depending on the package.
- Prices are subject to change without prior notice until booking confirmation.
- Any extra cost due to fuel price hikes, government taxes, permit changes, weather conditions, or operational changes shall be borne by the customer.
Accepted payment methods may include:
- UPI
- Bank Transfer
- Online Payment Gateway
- Cash (where applicable)
Cancellation & Refund Policy
Customer Cancellation
Cancellation charges may apply as follows:
- More than 30 days before departure: Minimal processing fee
- 15–30 days before departure: Partial cancellation charges
- Less than 15 days before departure: Higher cancellation charges
- No-show or last-minute cancellation: Non-refundable
Refund timelines may vary depending on hotel, transport, airline, or third-party vendor policies.
Cancellation by Altora
Altora reserves the right to cancel or modify tours due to:
- Weather conditions
- Natural disasters
- Political disturbances
- Safety concerns
- Insufficient participation
- Government restrictions
- Unforeseen operational issues
In such cases, alternative arrangements or partial refunds may be offered at our discretion.
Travel Documents & Responsibilities
Customers are responsible for:
- Carrying valid government-issued ID proof
- Obtaining permits, visas, and travel documents where required
- Ensuring personal fitness for adventure or bike ride activities
- Following local laws and safety instructions
Failure to provide required documents may result in denied participation without refund.
Adventure Activities & Risk Acknowledgment
Bike rides, trekking, camping, water activities, and adventure tours involve inherent risks.
By participating, you acknowledge that:
- Travel and adventure activities may involve physical exertion and unpredictable conditions.
- Altora shall not be liable for injury, illness, accident, loss, or damage arising from participation.
- Participants must follow all safety guidelines provided by tour leaders and local authorities.
Participation is voluntary and at the participant’s own risk.
Limitation of Liability
Altora acts as a travel organizer and coordinator. We are not liable for:
- Delays caused by airlines, weather, traffic, or natural events
- Loss of baggage or personal belongings
- Personal injury, illness, or accidents
- Service interruptions caused by third-party vendors
- Changes in itinerary due to unavoidable circumstances
Customers are advised to obtain suitable travel insurance.
Intellectual Property
All content on this website including:
- Logos
- Brand identity
- Images
- Videos
- Tour content
- Graphics
- Text
is the property of Altora unless otherwise stated and may not be copied, reproduced, or distributed without written permission.
User Conduct
Users agree not to:
- Misuse the website
- Provide false information
- Attempt unauthorized access
- Use the website for illegal or harmful activities
- Upload malicious software or spam
Violation may result in restricted access and legal action.
Third-Party Services
Our website may contain links or integrations with third-party services such as:
- Hotels
- Payment gateways
- Airlines
- Social media platforms
Altora is not responsible for third-party content, services, or policies.
Privacy
Use of this website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described in our Privacy Policy.
Website Availability
We strive to keep the website operational at all times. However, Altora does not guarantee uninterrupted access and may temporarily suspend services for maintenance, updates, or technical issues.
Changes to Terms
Altora reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will be effective immediately upon publication on the website.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of the competent courts in West Bengal, India.
