Refund Policy
for Altora
Effective Date: 18 May 2026
At Altora, we strive to provide smooth and memorable travel experiences. This Refund Policy explains the conditions under which refunds may be processed for tour packages, bike rides, hotel bookings, adventure tours, transportation, and other travel services.
By booking with Altora, you agree to the terms outlined below.
Booking Confirmation
A booking is considered confirmed only after:
- Required advance payment is received
- Booking confirmation is issued by Altora
Refund eligibility depends on the type of package, vendor policies, and cancellation timeline.
Customer Cancellation Policy
Tour Packages & Group Tours
Cancellation Time Before Departure | Refund Eligibility |
More than 30 days | 90% refund |
15–30 days | 50% refund |
7–14 days | 25% refund |
Less than 7 days | No refund |
No-show | No refund |
Bike Rides & Adventure Tours
Due to advance arrangements for permits, accommodations, support vehicles, and operational planning:
Cancellation Time | Refund Eligibility |
More than 20 days | 70% refund |
10–20 days | 40% refund |
Less than 10 days | No refund |
Adventure activities are weather-dependent and operationally sensitive.
Hotel & Transportation Bookings
Refunds for:
- Hotels
- Flights
- Train tickets
- Transport services
will depend entirely on the cancellation policies of the respective third-party service providers.
Altora may deduct:
- Vendor cancellation charges
- Payment gateway fees
- Service handling charges
Cancellation by Altora
Altora reserves the right to cancel or modify any trip due to:
- Natural disasters
- Weather conditions
- Political unrest
- Government restrictions
- Safety concerns
- Insufficient participants
- Unavoidable operational issues
In such cases, customers may receive:
- Alternative travel options
- Travel credits
- Partial or full refund (depending on vendor recoveries)
Altora shall not be liable for additional personal expenses incurred.
Non-Refundable Situations
No refund will be provided for:
- No-shows
- Voluntary trip interruption
- Missed transport due to late arrival
- Denied entry due to invalid ID/documents
- Personal emergencies after departure
- Unused services during the trip
Refund Processing Time
Approved refunds are generally processed within:
7–15 business days
Actual credit timing may vary depending on:
- Bank processing
- UPI/payment gateway
- Third-party vendors
Refunds will be made through the original payment method wherever possible.
Force Majeure
No refunds or compensation shall be guaranteed for delays, modifications, or cancellations caused by events beyond our control, including:
- Floods
- Landslides
- Earthquakes
- Pandemic restrictions
- Political disturbances
- Road closures
- Weather disruptions
However, Altora will try its best to provide suitable alternatives whenever possible.
Refund Request Procedure
To request a cancellation or refund, customers must contact Altora through official communication channels with:
- Booking ID
- Registered phone number
- Payment details
- Reason for cancellation
